Thank you for purchasing your mifold® Grab-and-Go Booster Seat (“mifold”) or your hifold® the fit-and-fold booster, manufactured by Carfoldio Ltd. (“Carfoldio”). This refund policy only applies to purchases made by US residents, directly from Carfoldio, specifically from our website, mifold.com or our Indiegogo.com crowdfunding website.
We offer a 30-day money back guarantee. If you are not entirely satisfied with your mifold purchase from Carfoldio, we're here to help. This page explains how to return your mifold to us from the United States.
Your mifold or hifold product can be returned within 30 days of the original purchase date for a full refund of the purchase price, excluding shipping costs. You are required to ship your mifold back to us at your expense and you are also responsible for any loss or damage to the product during shipping. Our recommendation is that you send the package insured and registered, with a tracking number.
The mifold or hifold seat must be returned in the original packaging and in its original condition; undamaged, with no signs of negligence, or misuse that is not in accordance with the product’s instruction manual.
To return your mifold or hifold seat you must receive a valid "Return Authorisation Number" from mifold Customer Service. Please send an email to customer service at firstname.lastname@example.org. To speed up your enquiry, when you write to us, please provide the following information:
· Date of Manufacture
· Serial Number of your mifold® Grab-and-Go Booster Seat
· Date of purchase
· Proof of purchase
· Photos of the product you want to return
· An explanation of why you would like to return your mifold
· Where your mifold was purchased
Customer service will get back to you with your "Return Authorisation Number" and instructions on how to ship your product.
If you purchased your mifold from another retailer or on-line marketplace, please contact the retailer directly to obtain a refund. Many retailers offer similar returns policies, although some policies may vary.
REGISTER YOUR MIFOLD
REGISTER YOUR HIFOLD
FOR UNITED STATES CUSTOMERS ONLY, COMPLETE REGISTRATION ON-LINE OR MAIL YOUR OWNER REGISTRATION CARD WITHIN (30) DAYS OF PURCHASE.