Return, Warranty and Refunds Policy
30-Day Money Back Guarantee
Thank you for purchasing your mifold® Grab-and-Go Booster Seat (“mifold”), manufactured by Carfoldio Ltd. (“Carfoldio”). This refund policy only applies to purchases made directly from Carfoldio, specifically from our website, mifold.com or and our Indiegogo.com crowdfunding website.
We offer a 30-day money back guarantee. If you are not entirely satisfied with your mifold purchase from Carfoldio, we're here to help. This page explains how to return your mifold to us from anywhere in the world.
Your mifold product can be returned within 30 days of the original purchase date for a full refund of the purchase price, excluding shipping costs. You are required to ship your mifold back to us at your expense and you are also responsible for any loss or damage to the product during shipping. Our recommendation is that you send the package insured and registered, with a tracking number.
The mifold seat must be returned in the original packaging and in its original condition; undamaged with no signs of negligence, or misuse that is not in accordance with the product’s instruction manual.
To return your mifold seat you must receive a valid "Return Authorisation Number" from the Customer Service Center nearest you. Click on the appropriate link from the Customer Service Directory below to find the correct contact details.
If you purchased your mifold from another retailer or on-line marketplace, please contact the retailer directly to obtain a refund. Many retailers offer similar returns policies, although some policies may vary.
LIMITED ONE-YEAR WARRANTY
Carfoldio, the manufacturer of the mifold® Grab-and-Go Booster Seat warrants its products to the original retail purchaser as follows:
mifold is warranted against defective materials or workmanship for one year from the date of original purchase (or as required by local laws). Proof of purchase is required. The exclusive remedy for this warranty is that Carfoldio will, at its option, provide repair, replacement or a refund for your purchase. Carfoldio reserves the right to discontinue or change fabrics, parts or models, or to make substitutions. To make a claim under this warranty, you must return your mifold to us by requesting a valid "Return Authorisation Number" from the Customer Service Center nearest you. Click on the appropriate link from the Customer Service Directory below to find the correct contact details and receive instructions on how to ship your product.
REGISTER YOUR MIFOLD
COMPLETE REGISTRATION ON-LINE AT WWW.MIFOLD.COM/REGISTER OR, FOR UNITED STATES CUSTOMERS ONLY, COMPLETE REGISTRATION ON-LINE OR MAIL YOUR OWNER REGISTRATION CARD WITHIN (30) DAYS OF PURCHASE.
This warranty does not include damages which arise from negligence, misuse or use not in accordance with the product’s instruction manual. The use of non Carfoldio covers, inserts, toys, accessories, or other tightening devices is not approved by Carfoldio. Their use could cause mifold to fail the Safety Standards it has been accredited by, or perform worse in a crash. Their use automatically voids this warranty.
LIMITATION OF DAMAGES
The warranty and remedies as set forth above are exclusive and in lieu of all others, oral or written, express or implied. In no event will Carfoldio, or the retailer or on-line marketplace selling mifold®, be liable for any damages, including incidental or consequential damages, arising out of the use or inability to use this product.
LIMITATIONS OF WARRANTIES AND OTHER WARRANTY TERMS AND LOCAL LAWS
Any implied warranties, including implied warranties of merchantability and fitness for a particular purpose, shall be limited to the duration and terms of the express written warranty. Some Countries/States do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply. This warranty gives you specific legal rights, and you may have other rights, which vary depending on the Country. Carfoldio does not authorise any person to create for it any other warranty, obligation, or liability in connection with this product.
Carfoldio products purchased from unauthorized retailers, online auction sites, or as second hand items, are not covered under this warranty.
CUSTOMER SERVICE CENTER DIRECTORY
Click on the link below that is the country nearest you:
To speed up your enquiry, when you write to us, please provide the following information:
· Date of Manufacture
· Serial Number of your mifold® Grab-and-Go Booster Seat
· Date of purchase
· Proof of purchase
· Photos of the product you want to return
· An explanation of why you would like to return your mifold
· Where your mifold was purchased
Customer service will get back to you with your "Return Authorisation Number" and instructions on how to ship your product.